Privacy Policy

Our Commitment to Your Privacy

At Hollowpine, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our services. We are committed to transparency and providing you with control over your data.

We understand that trust is earned through responsible data handling practices. This policy outlines our approach to data protection in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) for European users.

Information We Collect

Information You Provide

We collect information that you voluntarily provide to us when you:

Fill out contact forms on our website
Subscribe to our newsletter or updates
Request information about our services
Communicate with us via email or phone

This may include your name, email address, phone number, company information, and any other details you choose to share in your messages to us.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

IP address and geographic location
Browser type and version
Device information and operating system
Pages visited and time spent on each page
Referring website and search terms used to find our site
Cookies and similar tracking technologies (see our Cookie Policy)

Legal Basis for Processing

We process your personal data based on the following legal grounds: your consent when you provide information voluntarily, our legitimate business interests in improving our services and communicating with potential clients, contractual necessity when you engage our services, and legal compliance with applicable regulations.

How We Use Your Information

Primary Uses

We use the information we collect for the following purposes:

Responding to your inquiries and providing information about our services
Processing and fulfilling service requests
Communicating with you about our game development offerings
Improving our website functionality and user experience
Analyzing website traffic and user behavior to enhance our services
Sending marketing communications (with your consent)
Complying with legal obligations and protecting our rights

Marketing Communications

If you have provided consent, we may send you promotional emails about our game development services, events, or other information we think may interest you. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Data Sharing

We do not sell your personal information. We may share your data with:

Service providers who assist us in operating our website and conducting business
Analytics platforms to help us understand website usage
Legal authorities when required by law or to protect our rights

All third parties are required to maintain the confidentiality of your information and use it only for the purposes we specify.

How We Protect Your Data

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information:

Encryption of data in transit using SSL/TLS technology
Secure storage systems with access controls
Regular security assessments and updates
Employee training on data protection practices
Limited access to personal data on a need-to-know basis

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it. Contact form submissions are typically retained for three years, analytics data is retained according to our service provider's policies, and marketing consent records are kept until you withdraw consent.

Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of becoming aware of the breach.

Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

Right to Access

You can request a copy of the personal data we hold about you.

Right to Rectification

You can ask us to correct inaccurate or incomplete personal information.

Right to Erasure

You can request deletion of your personal data in certain circumstances.

Right to Data Portability

You can request a copy of your data in a structured, commonly used format.

Right to Object

You can object to processing of your personal data for certain purposes.

Right to Restrict Processing

You can request that we limit how we use your personal information.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within one month.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information, such as standard contractual clauses approved by relevant authorities.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date. We encourage you to review this policy periodically.

Questions About This Policy

If you have questions about this Privacy Policy or our data practices, please contact us:

Hollowpine

Schillerstraße 15

80336 München, Germany

Phone: +498954541822

Email: info@hollow-pine.com

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data appropriately.

Contact Information